Terms and conditions

Last updated: 2025

Welcome to ZMU Foods (“Company”, “we”, “our”, “us”)! These Terms and Conditions (“Terms”, “Agreement”) govern your use of our website located at https://www.zmufoods.com  and any related services we provide.

By accessing or using our Website, you agree to be bound by these Terms. If you do not agree with any part of the Terms, you must discontinue using the Website immediately.

1. Use of the Website

You may use this Website for lawful purposes only. You agree not to:

• Use the Website in any way that violates any applicable local, national, or international law or regulation.
• Engage in any conduct that restricts or inhibits any other user from using or enjoying the Website.
• Attempt to gain unauthorized access to any portion of the Website or any related systems or networks.

2. Account Registration

Some features of the Website may require you to create an account. When registering, you agree to:

• Provide accurate, current, and complete information.
• Maintain the security and confidentiality of your account and password.
• Notify us immediately of any unauthorized access to your account.

You are solely responsible for all activities under your account.

3. Products and Services

ZMU Foods offers fresh and packaged food products for sale through the Website. We reserve the right to:

• Modify or discontinue any products or services without notice.
• Set limitations on quantities available for purchase.
• Refuse or cancel any order at our sole discretion.

All product descriptions, images, and pricing are subject to change at any time without notice.

4. Orders and Payments

By placing an order through our Website, you agree to:

• Provide current, complete, and accurate purchase and account information.
• Pay all charges incurred in connection with your order.

We accept various forms of payment, including credit cards, debit cards, and online payment platforms. All payments are processed securely via third-party payment processors.

5. Shipping and Delivery

We aim to ship your order promptly, but delivery times are estimates and not guaranteed. ZMU Foods is not responsible for delays due to events beyond our control.

Customers are responsible for providing accurate shipping information. We are not liable for any losses or issues arising from incorrect or incomplete delivery details.

6. Returns and Refunds

If you are not satisfied with a product, please contact us within 24 hours of receiving your order. Depending on the situation, we may offer a replacement, refund, or store credit.

Perishable goods may not be eligible for return unless they are damaged or defective upon delivery. Please refer to our full Return Policy for details.

7. Intellectual Property

All content on the Website including but not limited to text, images, logos, designs, graphics, and software is the intellectual property of ZMU Foods or its licensors and is protected by copyright and trademark laws.

You may not reproduce, distribute, or exploit any content without our prior written consent.

8. Limitation of Liability

To the fullest extent permitted by law, ZMU Foods and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of the Website or our services.

Our total liability to you for any claim arising out of or relating to this Agreement shall not exceed the amount you paid, if any, for the product or service in question.

9. Disclaimer of Warranties

The Website and all products and services are provided “as is” and “as available” without any warranties, express or implied. We do not guarantee that the Website will be uninterrupted or error free.

10. Privacy

Your use of our Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information. Please review it carefully.

11. Third-Party Links

Our Website may contain links to third party websites. These links are provided for your convenience only. We do not control or endorse these websites and are not responsible for their content or practices.

12. Termination

We may terminate or suspend your access to the Website immediately, without prior notice or liability, if you breach any part of these Terms.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of Khyber Pakhtunkhwa Pakistan, without regard to conflict of law principles. Any legal action or proceeding shall be brought exclusively in the courts located in Khyber Pakhtunkhwa Pakistan.

14. Changes to These Terms

We reserve the right to update or modify these Terms at any time. We will post the updated Terms on this page with a new “Last Updated” date. Your continued use of the Website after any such changes constitutes your acceptance of the new Terms.

15. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

ZMU Foods
Email: info@zmufoods.com
Phone: +923342474091
Website: https://www.zmufoods.com