Refund and Returns Policy

Refund and Returns Policy – ZMU Foods

At ZMU Foods, we take pride in providing fresh, high quality products. Your satisfaction is very important to us. Please read our policy below to understand how we handle returns, refunds, and related concerns.

Returns

Due to the perishable nature of our food items, we do not accept returns once an order has been opened. This is to ensure food safety and hygiene for all our customers.

Refunds & Replacements

If you receive an incorrect, damaged, or spoiled item, please notify us within 24 hours of delivery. To help us resolve the issue promptly, include the following in your message:

• Your order number
• A brief description of the issue
• Clear photos of the item(s) in question

After reviewing the details, we may offer one of the following solutions, depending on the situation:

• A full or partial refund
• A replacement item
• Store credit for future use

Order Cancellations

Orders can be canceled within 1 hour of placing them, as long as they haven’t been prepared or dispatched. Once processing begins, cancellations may not be possible.

Contact Us

If you have any questions or need to report an issue, please contact us at:
info@zmufoods.com
+923342474091

Thank you for choosing ZMU Foods  we appreciate your trust and support!